Privacy Policy

Scope of this policy

This Privacy Policy applies to:

• Visitors to weops.vn and related marketing pages
• Individuals who submit contact, booking, or operations audit request forms
• Individuals who receive marketing or product communications from us
• Prospective customers and business contacts

This policy covers personal data collected in a marketing and pre-sales context. It does not cover the processing of customer operational data submitted through the WeOps™ platform at app.weops.vn. That context is governed by our Data Processing Policy, the Terms of Service, and any applicable customer agreement or service order.

Who we are

WeOps™ is an operations intelligence product for Vietnamese fashion retail brands, developed and operated by BeeGrowth Co., Ltd. Our website is weops.vn. The platform application is at app.weops.vn.

Information we collect

Information you provide directly

When you fill in a contact, booking, or audit request form, we may collect:

• Full name
• Email address
• Phone number
• Company or brand name
• Job title or role
• The content of your message, inquiry, or audit request
• Any other information you choose to include in communications with us

Technical and usage data

When you browse weops.vn, we may automatically collect:

• IP address and approximate location (country/city level)
• Device type, browser name and version, and operating system
• Pages visited, time on page, and navigation path
• Referral source (how you arrived at our website)
• Cookie identifiers and analytics session identifiers

How we use the information

We use the information we collect to:

• Respond to your inquiry or booking request
• Schedule and facilitate operations audit calls and consultations
• Provide information about WeOps™ products and services
• Send relevant product updates or communications where you have consented or where permitted by applicable law
• Improve the website's content, structure, and user experience
• Monitor for security issues and prevent fraudulent or abusive activity
• Comply with applicable legal obligations

We do not sell your personal data to third parties.

Legal basis and consent

We process personal data on the following bases:

• Your consent — when you voluntarily submit a form or request on our website, you consent to us processing that information to respond to you and fulfil the purpose of the request. For marketing communications, we rely on consent where required.
• Legitimate interests — to operate, maintain, and improve the website and to protect the security of our systems and users.
• Legal obligation — where applicable law requires us to retain or process certain data.

You may withdraw your consent or opt out of communications at any time by contacting us at [email protected]. Withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal.

Cookies and analytics

Our website may use cookies and similar tracking technologies for analytics and website performance purposes. These may be set by us directly or by third-party analytics tools we use. You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

We do not use cookies to serve targeted advertising. Analytics data is used solely to understand how the website is used and how to improve it.

Sharing and third-party processors

We do not sell personal data. We may share data with trusted third-party service providers that help us operate the website and respond to inquiries, including:

• Hosting and infrastructure providers
• Website analytics tools
• Email and communication tools
• CRM or contact management tools
• Calendar or booking scheduling tools

These processors are given access only to the data necessary to perform their specific functions and are not permitted to use it for other purposes.

Data retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, to respond to your inquiry or request, or as required by law. Inquiry and booking records are typically retained for the duration of the business relationship and a reasonable period thereafter. You may request deletion of your data at any time (see "Your rights" below).

Data security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. No method of internet transmission or digital storage is completely secure; while we work to protect your information, we cannot guarantee absolute security.

Your rights

Under applicable Vietnamese data protection law, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request that inaccurate data be corrected
• Deletion — request that your personal data be deleted
• Restriction — request that we limit processing in certain circumstances
• Objection — object to processing based on legitimate interests
• Withdrawal of consent — withdraw consent at any time where processing is based on consent
• Complaint — lodge a complaint with the relevant authority if you believe your rights have been violated

To exercise any of these rights, contact us at [email protected].

Cross-border processing

Some of our third-party service providers may process data on servers located outside Vietnam. Where data is transferred internationally, we take reasonable steps to ensure that appropriate protections are in place, consistent with applicable Vietnamese law.

Children's privacy

WeOps™ is a business-to-business product intended for professionals and organisations. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us so we can delete it promptly.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The effective date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

Contact

For questions about this Privacy Policy or our data handling practices, please contact BeeGrowth Co., Ltd., operator of WeOps™:
Email: [email protected]
Website: weops.vn